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Transaction Coordinator

JOB SUMMARY

The Transaction Coordinator will be the homebuyers’ main point of contact after the Home Purchase Agreement is signed; throughout construction to closing. On a weekly basis, the Transaction Coordinator will provide status updates, estimated timelines and schedule Buyer Touchpoint dates and times. The Transaction coordinator will deliver an exceptional customer service experience, setting clear and concise expectations with customers that support Hubble Homes policies and processes.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

COMMUNICATION

  • Serve as customer’s main point of contact throughout the construction and closing process, being the point person between the homebuyer and the community team (e.g. Project Manager, New Home Specialist).
  • Provide homebuyers with relevant weekly updates on the status of their build and help answer all questions or concerns the buyer may have.

REPORTS & DOCUMENTATION

  • Facilitate all real estate documents generated by sales through the corporate workflow process (Contracts).
  • Prepare weekly reports for Construction (Project Managers) tracking construction progress and Buyer Touchpoints (Pre-con Meeting, Pre-drywall Meeting, 3rd Party Inspection and NHO).
  • Track and update community sales team reports.
  • Responsible for preparing and updating Weekly Backlog Report and will provide this to our NHS, PM’s, and Managers for Company Closing Backlog Meeting.

SCHEDULING
Utilizing Outlook, calendar all Buyer Touchpoint Meetings (Pre-con, Pre-drywall, 3rd Party Inspection, NHO).

PROMOTE A HIGH LEVEL OF CUSTOMER SATISFACTION

  • Professionally deliver the highest level of exceptional customer service.
  • Act as the Hubble Homes representative for all homebuyer issues relating to construction of the home, real estate documents and closing process.
  • Follow-up on homebuyer phone calls or questions and communicate with buyers using the highest integrity and a positive, helpful and friendly manner.

OTHER DUTIES
Assist Sales Manager in preparing reports and communicating to sales teams. Assist Transaction Coordinators throughout the contract process to facilitate proper documentation and communication with homebuyers.

LIMITS OF AUTHORITY
Has Authority to communicate with homebuyers, Co-Op Realtors, Lenders, Project Managers and New Home Specialists to facilitate accurate construction to close communications.

RELATIONSHIP TO OTHERS
The Transaction Coordinator must have the ability to solve problems in a positive manner while working with Construction, Contracts, Sales and Homebuyers.

EDUCATION AND EXPERIENCE REQUIRED

  • High School Diploma or equivalent 
  • EXCELLENT verbal and written communication skills
  • Knowledge of real estate and\or new home construction
  • Proficient in Microsoft Office Suite (Outlook, Excel, Word and PowerPoint)

OTHER QUALIFICATIONS
Must be able to work with others to meet objectives while delivering the highest level of customer service. Should have strong organizational skills, able to communicate effectively and be self-directed to achieve daily/weekly tasks.
 

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701 South Allen Street #104, Meridian, ID 83642 | 208-433-8800
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