The Transaction Coordinator will be the homebuyers’ main point of contact after the Home Purchase Agreement is signed; throughout construction to closing. On a weekly basis, the Transaction Coordinator will provide status updates, estimated timelines and schedule Buyer Touchpoint dates and times. The Transaction coordinator will deliver an exceptional customer service experience, setting clear and concise expectations with customers that support Hubble Homes policies and processes.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
REPORTS & DOCUMENTATION
Utilizing Outlook, calendar all Buyer Touchpoint Meetings (Pre-con, Pre-drywall, 3rd Party Inspection, NHO).
PROMOTE A HIGH LEVEL OF CUSTOMER SATISFACTION
Assist Sales Manager in preparing reports and communicating to sales teams. Assist Transaction Coordinators throughout the contract process to facilitate proper documentation and communication with homebuyers.
LIMITS OF AUTHORITY
Has Authority to communicate with homebuyers, Co-Op Realtors, Lenders, Project Managers and New Home Specialists to facilitate accurate construction to close communications.
RELATIONSHIP TO OTHERS
The Transaction Coordinator must have the ability to solve problems in a positive manner while working with Construction, Contracts, Sales and Homebuyers.
EDUCATION AND EXPERIENCE REQUIRED
Must be able to work with others to meet objectives while delivering the highest level of customer service. Should have strong organizational skills, able to communicate effectively and be self-directed to achieve daily/weekly tasks.